Lenovo Yoga 720 Laptop Review: Specs, Capabilities, and Lenovo Customer Service

The Lenovo Yoga 720 is a versatile device that offers a combination of power and portability. Plus it comes with Lenovo customer service, including Lenovo’s Service Bridge. This product review article will help you consider the experiences and feedback of other users to make an educated choice.

At first glance, the Yoga 720’s size and capabilities are impressive. It easily transforms into a tablet, making it convenient for various tasks. The laptop’s speed and accessibility are also commendable, making it suitable for work.

However, users have also reported some downsides. Let’s take a look at this laptop’s specs, design, and customer service in more detail below!

Design and Construction

Boasting a sleek and slim design, the Lenovo Yoga 720-12IKB 2-in-1 Laptop Ideapad is both visually appealing and highly portable. The premium build quality gives it a solid feel, making it a reliable choice for users on the go.

The 12.5-inch FHD IPS touch-screen display delivers vibrant and crisp visuals, enhancing the overall user experience. However, it’s important to note that some users have reported issues with the fragility of the screen, so extra caution is advised when handling the device.

Performance and Speed

Offering a smooth and responsive performance, the Lenovo Yoga 720-12IKB is powered by an Intel i5-7200U processor. With 8GB of RAM and a 128GB solid-state drive, multitasking and storage capabilities are well-suited for everyday tasks and moderate usage.

The laptop’s fast processing speed ensures quick boot-up times and seamless navigation through various applications. However, it’s worth mentioning that some users have experienced fan noise and overheating, which may impact the overall performance.

Operating System and User Interface

Providing users with a familiar and user-friendly interface, the Lenovo Yoga 720-12IKB runs on the Windows 10 Home Edition operating system.

The touch-screen functionality allows for easy navigation and interaction with the device, making it convenient for both work and entertainment purposes.

However, there have been reports of occasional issues with the touch screen and erratic mouse pointer behavior, which can be frustrating for users.

Battery Life and Portability

The Lenovo Yoga 720-12IKB has decent battery life, allowing users to work or enjoy multimedia content without constantly needing to be near a power source. Its slim and lightweight design makes it highly portable and convenient for travel.

However, it’s important to note that some users have reported disappointment with the battery life, as it may not last as long as expected, especially with heavy usage.

Customer Reviews and Feedback

Customers have given mixed reviews to the Lenovo Yoga 720-12IKB. While some praise its performance, portability, and premium build quality, others have expressed concerns about the fragility of the screen and occasional issues with touch functionality.

It’s important for potential buyers to consider these factors and weigh them against their specific needs and preferences before making a purchase decision.

Lenovo Customer Service

Lenovo’s customer service has received mixed reviews. On one hand, some customers have appreciated the availability of tools like the Lenovo Service Bridge, which facilitates easier access to support by providing warranty information, serial numbers, and other necessary details. This is particularly useful for troubleshooting via the Lenovo website or social support channels​.

However, there are significant criticisms regarding the quality of service. Many users report issues with support responsiveness and effectiveness. For instance, some customers have had to interact with multiple service representatives without getting their issues resolved, and others faced long wait times for service callbacks or experienced delays in receiving necessary repairs​.

Final Thoughts

With its sleek design, solid performance, and convenient touch-screen functionality, the Lenovo Yoga 720-12IKB 2-in-1 Laptop Ideapad offers a great package.

However, potential buyers should be aware of the reported issues regarding screen fragility, occasional touchscreen problems, and fan noise. Considering the mixed customer reviews, it’s advisable to thoroughly research and compare other laptop options before making a final decision.

Pros:

• Compact and portable design
• Fast and efficient performance
• Versatile 2-in-1 functionality

Cons:

• Fragile screen prone to cracking
• Issues with the design near the fan
• Poor customer service and quality control

Read also:

• Step-by-step guide on how to take a screenshot on a Lenovo laptop

Conclusion

In conclusion, the Lenovo Yoga 720-12IKB 2-in-1 Laptop offers a compact and work-friendly design with decent performance. However, there are some notable drawbacks, such as the fragile screen and loud fan noise. Lenovo customer service could also be better in many cases.

These issues may impact the overall satisfaction and longevity of the device. Considering the mixed reviews and experiences of users, it is important to weigh the pros and cons before making a purchase decision.

Questions & Answers:

Question: Is the Lenovo Yoga 720-12IKB 2-in-1 Laptop portable?

Answer: Yes, the laptop has a compact design and is easily portable.

Question: Does the Lenovo Yoga 720-12IKB 2-in-1 Laptop have good performance?

Answer: Yes, the laptop has fast and efficient performance, thanks to its Intel i5-7200U processor and 8GB RAM.

Question: Are there any issues with the Lenovo Yoga 720-12IKB 2-in-1 Laptop’s screen?

Answer: Yes, some users have reported that the screen is fragile and prone to cracking, even with a protective case.

Question: What should I do if I can’t resolve my issue through the Lenovo website?

Answer: If using the Lenovo website doesn’t resolve your issue, you can contact Lenovo customer service directly through the Lenovo Vantage app to request a callback or seek help from the Lenovo Community forums for a quick response.

Question: What type of processor is in the Lenovo Yoga 720-12IKB?

Answer: The Lenovo Yoga 720-12IKB typically comes equipped with an Intel Core i5 or i7 processor, depending on the specific configuration.

Question: Does the Yoga 720-12IKB support a digital pen?

Answer: Yes, the Yoga 720-12IKB supports an active pen, which is useful for drawing and taking notes directly on the touchscreen.

Question: What is the display size and resolution of this model?

Answer: This model features a 12.5-inch touchscreen display. The resolution is usually Full HD (1920 x 1080).

Question: What are the connectivity options available on this laptop?

Answer: The Yoga 720-12IKB includes multiple connectivity options such as USB 3.0 ports, a Thunderbolt 3 port, and a headphone/microphone combo jack. It also has Wi-Fi and Bluetooth capabilities.

Question: Can the Yoga 720-12IKB be used for gaming?

Answer: While it can handle some light gaming, it is not suited for intensive gaming due to its integrated graphics card. It’s better suited for productivity tasks and multimedia consumption.