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United now offering refunds for all passengers on Sunday’s flight 3411 from Chicago to Louisville, in the latest effort to build good will.
A United Airlines spokesperson confirmed to the New York Post that passengers on United Express Flight 3411 from Chicago to Louisville on Sunday “are receiving compensation for the cost of their tickets.” The flight made headlines when airport security forcibly removed Dr. David Dao and video of the incident went viral. United has since been locked in an endless news cycle for PR redemption.
According to the New York Times, the airline’s stock is currently down 1.54 points from it’s pre-crisis opening price. It’s unclear if any of CEO Oscar Munoz’s efforts to sway public opinion have had an effect. Munoz gave a press conference Tuesday saying United would no longer use to law enforcement to remove passengers.
Not helping matters for United, another passenger has come forward with a story of similar treatment. The Los Angeles Times describes the story of Geoff Fearns. Fearns was flying home to L.A. from Hawaii – $1,000 full-fare, first-class ticket. Then, a United employee told him to get off the plane because the flight was “overfull.” He refused and they told him they had a priority list and another person who was more important had arrived at the last minute. Then they said they would put him in handcuffs.
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Back in Chicago, the Department of Aviation continues to conduct their own review and has placed a total of three officers on administrative leave. According to city spokeswoman Jennifer Martinez speaking to the Chicago Tribune, aviation officers can “temporarily detain and take people into custody until Chicago police arrives.” The Chicago aviation police are a force of about 300 officers who work in both of the city’s major airports. They cannot carry weapons, but they must be state-certified police officers. Many of them work as police in other departments as well.
